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Job Title: Junior Telecaller - US Doctor's Care Coordinator Location: Pune (Hybrid) Job Type :Full-time (Hybrid) Company Description: Way2Cloud is a dynamic healthcare services provider dedicated to facilitating seamless patient care experiences. We specialize in assisting US doctor's offices in managing appointment scheduling and patient balances. Our team of telecallers plays a pivotal role in ensuring efficient patient engagement and satisfaction. Job Description: As a Telecaller at Way2Cloud, you will be responsible for communicating with US doctor's offices to schedule patient appointments and collect pending balances. You will work closely with healthcare professionals to ensure a smooth and organized process, contributing to enhanced patient satisfaction and operational efficiency. Key Responsibilities 1. Appointment Scheduling: Coordinate with US doctor's offices to schedule patient appointments based on availability and patient preferences. 2. Patient Engagement: Communicate effectively with patients to confirm appointments and provide necessary information regarding upcoming visits. 3. Pending Balance Collection: Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries. 4. Data Management: Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills. 5. Communication: Build and maintain professional relationships with US doctor's office staff through clear and concise communication via phone and email. **Required Skills:** 1. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with healthcare professionals and patients. 2. Customer Service: Prior experience in customer service or healthcare support roles preferred, with a focus on delivering exceptional patient experiences. 3. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail in a fast-paced environment. 4. Basic MS Excel Skills: Proficiency in basic spreadsheet functions (e.g., data entry, formatting, sorting) to manage and update appointment and patient balance records. 5. Adaptability: Capacity to adapt to changing priorities and operational needs, with a flexible approach to work schedules and tasks. 6. Work Timings:  The Candidate should be comfortable working in the US Shift, i.e. 4:30 PM to 1:30 AM IST or 5:30 PM to 2:30 AM IST Qualifications: - Graduation and equivalent required. - Previous experience in a Tele-calling, customer service, or healthcare support role preferred. - Must have a reliable internet connection and access to a quiet workspace for remote work. Benefits: Competitive compensation package based on experience and performance. Opportunities for career growth and professional development in the US healthcare industry. Majority work is to be done remotely Medical Insurance of 3Lacs plus accident coverage for Employee + Spouse/Child from Company postconfirmation Join our team at Way2Cloud and make a meaningful impact on patient care delivery while enjoying the flexibility of hybrid work. Apply today to embark on a rewarding career journey with us!