About Position: MSP Manager Strong with strong understanding of Google Cloud Infrastructure components, to oversee the project delivery of managed services in Cloud environment. Role: MSP Manager Location: All Persistent Location Experience: 7-10 Years Job Type: Full Time Employment What You'll Do: Oversee the project delivery of managed services in Cloud environment. Experience of maintaining project metrics, risk management, project health reports and audits. Monitor and report on service performance and customer metrics. Ensure compliance with service level agreements (SLAs) and ticket quality. Identify opportunities for growth and expansion of services within existing customer base. Collaborate with internal teams to resolve customer issues and improve service offerings. Contribute to the financial performance of the service delivery by closely working with invoicing team. Develop and maintain a deep understanding of Managed Services offerings and participate in sales pitches. Ability to lead, motivate, and mentor a team of cloud professionals. Expertise You'll Bring: Experience in managing cloud-based services, particularly GCP. Strong knowledge of ITIL practices and should be able to guide the team. Build and maintain strong client relationships, ensure customer satisfaction and successful service delivery. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences. Understanding of managed services concepts, including CloudOPs, FinOPs, and SRE. ITIL Certification and knowledge of any ITSM tools like ServiceNow, FreshDesk etc. Ability to work with vendors like Google, AWS, Microsoft Azure and define support plans and processes. Familiarity with shared services model for providing managed services across multiple customers with a shared resource pool. Exposure to P&L management and financial reporting. Strong customer relationship management skills. Excellent communication and interpersonal skills. Problem-solving and analytical abilities. Ability to work effectively in a fast-paced environment. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a value-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
Job Title
MSP Manager