Job Title

Job Description for Process Lead : Name of the Position - Process Lead / Process Consultant Brief Background With the rapid evolution of digital service delivery and the increasing emphasis on lean, scalable, and auditable operations, the role of a Process Lead/Consultant becomes critical in standardizing processes, reducing operational inefficiencies, and aligning delivery with strategic business goals. Name of the Role/ Domain - Process Excellence What the Role Needs to Achieve- Establish and enforce a culture of consistent process execution across teams. Build and maintain auditable, documented processes for compliance and quality assurance. Leverage analytics and automation to identify, design, and execute continuous process improvements. Act as a liaison between business and technical stakeholders (Sales, Delivery, Quality, Tools, etc.) to streamline operations. Foster cross-functional collaboration to drive adoption of AI/digital solutions and process maturity. Location - Nashik ROLES AND RESPONSIBILITIES : Drive process standardization and reduce delivery variance across teams. Ensure high-quality outcomes through regular process audits, documentation, and compliance enforcement. Analyze operational inefficiencies, perform RCA, and recommend automation or lean improvements. Implement and track continuous improvement initiatives using Kaizen and Agile methods. Support and monitor digital transformation initiatives, including adoption of AI/ML-enabled processes. Develop and maintain KPI dashboards (Power BI/Excel) for governance and insight generation. Engage with cross-functional teams to collect feedback, provide metrics, and close performance loops. Act as SPOC for service reviews, escalation management, and process health checks. Document workflows, SOPs, and improvement plans with regular updates for internal stakeholders. Coach and mentor teams on process adherence, compliance, and tool utilization. ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED : Strong analytical, communication, and project management skills. Deep understanding of process design, governance, and automation frameworks. Proficient in tools like Power BI, JIRA, Confluence, Salesforce, MS Office Suite, and Vision. Ability to manage multiple initiatives simultaneously and lead change management. Stakeholder engagement and vendor management skills. Knowledge of Lean, Six Sigma, Agile, and ITIL practices. EDUCATIONAL QUALIFICATIONS : Graduate (Any Stream) – Preferably in IT/Engineering Certifications preferred: Lean Six Sigma Green Belt PRINCE2 Foundation / Practitioner PMP or equivalent project management certification. EXPERIENCE : 6 to 12 years of experience in Process Improvement, Project Management Office (PMO), or Operational Excellence roles. Proven track record in leading cross-functional projects, automation initiatives, and governance frameworks. Hands-on experience with reporting, RCA facilitation, SOP creation, compliance documentation, and digital tools implementation.