Job Title

HCLTech is hiring for experienced 3 to 4 years in Voice/non-Voice based non-technical process - MS Excel, VBA Macro and PowerPoint We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you are in the right place. Join us on our journey to advancing the technological world through innovation and creativity. Excellent opportunity for Professionals experienced 3 to 4 years in Voice/non-Voice based non-technical process - MS Excel, VBA Macro and PowerPoint Skill: Voice/non-Voice based non-technical process - MS Excel, VBA Macro and PowerPoint Required Skills: Proficient in MS Excel, VBA Macro and PowerPoint Strong/Good written communication skills Ability to multitasking effectively MS Access & SQL & Power BI Proficiency is added advantage Degree should be Mandatory (Minimum 15 Years of education mandatory). Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days). Mode of Interview - Virtual/Online 3 to 4 years experienced in MS Excel, VBA Macro and PowerPoint can share resume to Job Summary Helping the agents on floor. Taking care of all floor activities and allocation. Support operations when required. Training the new hires on process and refresher training as well. Handling supervisor calls when required. Responsibilities and Duties Queue Monitoring (Meeting SLA and TAT). Checking the team attendance (Meet the Productivity target). Meet the internal Quality scores and maintaining the utilization adherence. Floor Support (Support agents in clearing the process doubts and system issue). Conducting the team huddles and share the process updates received from client. On time responses for email and maintaining/delivering the reports on daily basis. Coaching the bottom performers in terms of quality and productivity. Providing Value Adds to Team. Participation in Internal calibration. Leading the team in the absence of Team Leader. Required Skills and Qualifications Any undergraduate degree. Proficient in MS Excel, VBA Macro and PowerPoint Excellent customer service and interpersonal skills Strong written and verbal communication skills Attention to detail and follow through Ability to work independently and in a team environment Equality & Opportunity for All: Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. How You'll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.