Job Title

Join PrivePlex as our Customer Experience & Events Manager, where you’ll oversee premium private celebrations from start to finish, ensuring flawless event execution, exceptional guest service, and seamless food & décor coordination.Responsibilities Event Planning & Coordination Manage the complete event lifecycle — from booking confirmation to post-event feedback. Understand client needs for décor, lighting, theme, and special add-ons. Coordinate with décor teams, photographers, and external vendors. Ensure all event setups reflect PrivePlex’s premium standards. Guest Experience Management Welcome guests, guide them through the venue, and be their single point of contact. Handle any guest concerns promptly to ensure a seamless experience. Maintain a warm, professional, and solution-oriented approach at all times. Food & Beverage Oversight Manage and confirm all food and drink orders in advance. Ensure timely delivery and premium presentation of food during events. Liaise with catering partners for special menus or requests. Operations & Team Coordination Supervise staff, cleaners, and technical team during events. Check lighting, projection, sound, and seating before every booking. Ensure event areas are clean, safe, and ready for guests. Sales & Upselling Offer add-on services such as themed décor, cakes, LED numbers, fog entry, etc. Build and maintain relationships with regular and corporate clients. Reporting & Administration Keep detailed event schedules, booking records, and payment status updated. Prepare daily/weekly reports on customer feedback and event performance. Qualifications Education & Experience Bachelor’s degree in Hospitality, Event Management, Business Administration, or related field (preferred). 2–4 years of experience in event management, hospitality, or customer service. Experience in premium hospitality, luxury events, or F&B coordination is a strong plus. Skills Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Ability to multitask and handle high-pressure situations with calm professionalism. Knowledge of basic food service standards and event décor trends. Proficiency in MS Office, Google Workspace; knowledge of event management software is a plus. Personality & Work Style Warm, approachable, and client-focused. Creative problem solver with a “nothing is impossible” attitude. Eye for detail and commitment to premium service quality. Willing to work flexible hours, weekends, and holidays based on event schedules.