The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities • Leading large-scale operations (100+ FTEs) • Strategic process management & continuous improvement • Stakeholder & client communications • Quality & compliance oversight • Coaching & team development • Ensure SLA, quality, and cost efficiency • Drive stakeholder alignment, client engagement, and performance coaching • Implement process improvements, automation, and quality initiatives • Support cross-functional teams; ensure compliance and risk governance • Represent delivery function in client visits, reviews, and audits
Job Title
Operations Manager