Job Title

Job Description: Concierge Executive Department: Guest Relations / Front Office Location: (Insert Location, e.g., Goa) Reports To: Guest Relations Manager / Front Office Manager Employment Type: Full-time Job Summary: The Concierge Executive plays a crucial role in enhancing the overall guest or resident experience by providing personalized services, timely assistance, and insightful recommendations. The ideal candidate will be well-versed in guest service etiquette, local knowledge, and capable of handling multiple requests with efficiency and professionalism. Key Responsibilities: Assist with Inquiries: Promptly respond to guest or resident inquiries and provide accurate information regarding services, accommodations, and facilities. Arrange Reservations & Services: Coordinate and confirm bookings for restaurants, events, transportation, and special services (e.g., spa appointments, local tours) to ensure a seamless and enjoyable experience. Handle Guest Requests & Issues: Proactively manage and resolve guest or resident requests, issues, and complaints with professionalism, ensuring their satisfaction and comfort. Provide Local Information & Recommendations: Offer curated recommendations about local attractions, dining, entertainment, and essential services to enhance the guest or resident experience. Collaborate with Other Departments: Liaise effectively with departments such as housekeeping, maintenance, and guest relations to ensure timely delivery of services and maintain high service standards. Vendor Management & Record-Keeping: Manage vendor relationships, track service delivery, and maintain accurate records including commission-based invoices and other relevant documentation. Resolve Complaints & Concerns: Address complaints calmly and constructively, taking ownership of the situation and implementing appropriate solutions. Coordinate Transportation Arrangements: Assist with arranging transportation such as taxis, ride-shares, and rental cars, tailored to guest or resident needs. Additional Duties: Support management with any additional tasks or responsibilities as needed to ensure an exceptional guest or resident experience. Qualifications & Skills: Bachelor’s degree in Hospitality, Hotel Management, or a related field preferred 1–3 years of experience in a concierge or front office role, preferably in luxury hospitality Excellent communication and interpersonal skills Strong local knowledge of attractions, restaurants, and services Proficient in MS Office and reservation/CRM systems Ability to remain calm and courteous under pressure Problem-solving skills and a proactive mindset Willingness to work flexible hours, including weekends and holidays