Job Title

This position is for one of the top private fast growing MNC Bank in India.Key AccountabilitiesAcquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner.Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channelsEnsure right balance of the product mix and balance NTB (New to Bank NR customers) with increased penetration of existing customers to deepen the wallet share.Drive and deliver a radical improvement in customer satisfaction scores through timely engagement and redressal of client enquiries.Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of new clients.Empower DBS IN clients embrace the value delivery channels to improve transaction efficiency and effectivenessJob Duties & ResponsibilitiesQuality engagement with Emerging Affluent and Treasures clients to retain and developing sustainable relationshipsEnsure effective and efficient on-boarding, client coverage and client economics.Coordinate and drive timely investment and insurance portfolio reviews partnering with Investment / Insurance / Wealth specialists in Cluster locations.Establish relationships with the client’s basis opportunities identified by key acquiring channels such as SME / CEP/IBG/ DBS Experience Centers or influencers for on-boarding the clients and ensure qualification as Treasures basis the stipulated criteria.Ensure service delivery by ensuring appropriate workflows and processes including digital on-boarding, upgrades, Scan / E-mail based wealth transactions, doorstep banking services, digital and remote account maintenance (Re-KYC / Risk Reviews) etc.Work closely with Cluster locations, Operations and other stakeholders to ensure that customer instructions are executed correctly and in a timely mannerImproving customer experience by collating customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and servicesMaintaining an awareness of relevant products and services available so as to provide the best solutions for clients as per their identified needs and aspirationsSupporting process and product improvement initiatives, providing customer feedback on service and product offering and ensuring compliance with internal audit and regulatory requirements and quality assuranceAdhere to DBS India and Group standards on code of conduct and controls in line with bank values and expectationsRequired Experience2-3 years of experience servicing high net worth clients at a financial institution / KPOWhile technical competence is not essential, ability to handle client requests via e-channels and versatility with digital tools would be beneficial.Good knowledge of wealth management products, both investment and insuranceCustomer oriented and able to capture customer financial needsHolder of relevant insurance, investment certification requirements (AMFI / IRDAI Composite license) would be an advantageGood command of spoken English and Hindi. Fluency in other regional languages (Marathi, Bengali, Tamil, Telugu etc.) would be an advantage.Education / Preferred QualificationsUniversity level education, preferably in finance, business or a related discipline. Postgraduation in marketing or finance or banking would be desirableCore CompetenciesSelling and team influencing skills to grow customer numbers and customer product uptakePeople ManagementCommunication SkillsDrive for ActionAbility to work in an ambiguous environmentExcellent understanding of the Bank’s Strategy and ability to interpret this and execute effectively to grow customer wallet shareProven track record in execution of sales or marketing strategy that resulted in business growthWork RelationshipEnsuring remote coverage and engagement of customers along with Branch teams for support.Close interaction with Channels / Segments and Clusters to ensure consistent delivery of service and business objectives.