Job Title: Customer Success Executive Location: Sea woods, Navi Mumbai (in-office) Work days: 5-day work week (Weekends Working - can take holiday any 2 days except Sat & Sun) Shifts: 9am - 6 pm (Morning) / 3pm - 12 am (Evening) Languages Required: English, Hindi Company is India’s biggest chess-based real-money gaming app, with over 5 lakh users and a 4.5* rating. We are now looking for a Customer Success Representative. The ideal candidate should be fluent in English, possess excellent problem-solving skills, and have a passion for assisting customers effectively. Key Responsibilities: Handle customer queries and concerns professionally with written and oral communication. Provide accurate information and solutions related to Chess gaming platform and services. Maintain a customer-first approach and ensure high levels of satisfaction. Work collaboratively with internal teams to resolve customer issues effectively. Requirements: Excellent communicator in English (both verbal and written) and Hindi. Strong empathy and problem-solving skills to handle customer concerns efficiently. Prior experience in customer service or a related field is a plus. Interest in chess and real-money gaming is a plus. Proficiency in Kannada, Telugu, Malayalam or Tamil is added advantage. Why Join Us? Be an early member of a rapidly-growing, well-funded startup. Learn from ex-IIT and ex-Blinkit leaders and contribute across functions. Rapid growth potential within the organization. A supportive team that values work-life balance. Compensation above market rates.
Job Title
Customer Support Representative