Job Title

Please note:This is an on site position in Kharadi, Pune. Timings : 6:30 PM - 3:30 AM Remote/Hybrid options are not availableNotice Period - Immediate joiners or those with a maximum notice period of 30 days are preferred.We’re a fast-growing AI startup with a fast-paced, ambitious culture. Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies. If you thrive in this kind of environment, we’d love to hear from you!About Jeeva.AIJeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techstars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, we’re not just growing - we’re thriving and making a significant impact in the world of artificial intelligence.Role & Responsibilities:Respond promptly and effectively to customer inquiries via chat, email, and support tools (Intercom) Troubleshoot and resolve technical or usage issues, escalating to product or engineering as needed Document and categorize issues to help improve product support and inform internal teams Maintain a knowledge base of FAQs, how-to guides, and tutorials to empower users to self-serve Track support metrics (response time, resolution rate, CSAT) and look for ways to improve Work closely with the product and engineering teams to relay bugs, feature requests, and usability issues Proactively identify recurring customer pain points and suggest process or product improvements Contribute to onboarding and retention initiatives by offering helpful guidance during key user milestonesWhat you bring:3+ years of experience in customer support, technical support, or a similar role—preferably in a SaaS or tech startup Strong communication skills, both written and verbal—with a clear, empathetic, and professional tone Comfort with technical troubleshooting and familiarity with SaaS products or platforms Experience with support tools like Intercom would be a added advantage Ability to stay calm under pressure and manage multiple conversations or tasks simultaneously A natural curiosity and drive to understand products deeply and help others do the same A proactive mindset—you don’t just fix issues; you help prevent them