Job Title

PRIMARY DUTIES AND ACCOUNTABILITIES: Room Assignments, Changes, and Issues · Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. · Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts. · Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. · Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service · Offers guests assistance whenever possible. · Responsible for resolving escalated customer relations issues. · Answers inquiries pertaining to hotel policies and services. · Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. · Responsible for positively representing and promoting the property. · Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned · Properly compiles, completes, and distributes reports to all management and relevant staff. · Reports any maintenance, security, or safety issues to the appropriate staff. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE · High School Diploma or GED required. · Previous front desk experience highly preferred. · Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred. · Excellent organizational and prioritization skills. · Ability to work well and collaborate with others. · Superior customer service skills. · Excellent communication skills. · Able to work US hours · Able to work a flexible schedule · Should have own laptop and Wifi