Job Summary: Maximus Events is seeking an experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients. If you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment—this role is for you. Key Responsibilities: · Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints. · Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives. · Work closely with internal departments—Creative, Business Development, Production, and Operations—to ensure timely and effective execution of event plans. · Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback. · Manage a team of account managers/executives, setting clear KPIs, guiding growth, and building a culture of ownership and accountability. · Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships. · Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations. · Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence. · Stay abreast of industry trends and client sectors to anticipate needs and offer innovative solutions. · Develop servicing SOPs, review client feedback metrics, and streamline processes for better efficiency and satisfaction. Key Requirements: · 7-9 years of experience in client servicing/account management roles in an event management, experiential marketing, or activation agency. · Proven leadership in managing marquee accounts and large-scale event campaigns. · Strong interpersonal skills with a knack for relationship building and client retention. · Exceptional project management, delegation, and time management skills. · Ability to handle high-pressure timelines and lead multi-functional teams with a calm, solutions-first approach. · Excellent written and verbal communication skills, including presentation and negotiation ability. · Tech-savvy with working knowledge of CRM tools, project tracking software, and Microsoft Office suite (especially PowerPoint & Excel). Preferred Qualifications: · Bachelor's degree in Mass Communication, Marketing, Business Administration, or related field. · Experience in handling MICE, corporate conferences, brand launches, or IP events. · Exposure to digital integrations, ROI-based client delivery, and audience engagement metrics.
Job Title
Manager Client Servicing (Events)