Job Title

Location : Mumbai Industry : International BPO / ITES Experience : 15+ years (including Defense Services) Work Type: Full-time | On-site | Rotational Availability (preferred) Job Summary: We are looking for a disciplined, dependable, and highly organized Senior Manager – Administration with a strong background in the armed forces, to oversee administrative, facility, and compliance operations for our growing BPO operations in Mumbai. The ideal candidate will bring a structured and security-focused mindset, ensuring operational efficiency and workplace safety across US & Day shifts. Key Responsibilities: * Lead the administration team and manage facility operations across all departments. * Oversee housekeeping, security, pantry, maintenance, and front office management. * Ensure end-to-end vendor management – evaluation, negotiation, and performance tracking. * Maintain high standards of cleanliness, discipline, safety, and orderliness within the premises. * Supervise shift readiness and support operations running 24x7. * Handle transport management, asset allocation, and infrastructure maintenance. * Ensure compliance with local municipal laws, licenses, and statutory requirements. * Liaison with external agencies – fire, police, municipal, utility providers, etc. * Create SOPs for emergencies, fire drills, health & safety practices. * Support leadership in managing space planning, audits, and crisis management. * Build a culture of discipline, responsibility, and operational excellence. Eligibility Criteria: * Retired Army/Navy/Air Force officer with 10 - 15+ years of service. * Prior experience in corporate administration preferred (especially in BPO/ITES industry). * Strong interpersonal, leadership, and crisis-handling skills. * Excellent command over written and spoken English and Hindi. * Tech-savvy with basic understanding of MS Office and reporting tools. * High integrity, discipline, and decision-making ability under pressure. Preferred Qualities: * Prior experience in managing US shift-based environments. * Exposure to facility expansion, compliance, or security audits. * Knowledge of vendor contracts, AMC management, and workforce handling.