Job Title

Position Overview As a Data Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data. We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don’t take ourselves too seriously – bring your sense of humor. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team. Key Responsibilities Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns. Monitor and evaluate data for anomalies, unusual patterns, and emerging fraud trends, taking proactive measures to address potential risks. Develop and maintain Management Information System (MIS) reports that highlight key performance metrics, trends, and insights for executive leadership and operational teams. Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements. Work with Sales team to provide ROI for the new clients & ensure ROI committed for various business requirements are tracked and presented. Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights. Utilize data visualization tools such as Power BI, QuickSight (preferably), PPT or similar platforms to transform complex data into intuitive visual representations. Job Requirement Qualifications Minimum 3+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights. Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, Python and data visualization applications (e.g., PowerBI, QuickSight). Expert level of usage of MS-Excel, MS-PowerPoint and MS-Word. Sig Sigma and LEAN certifications would be an added advantage. Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary. Effective communication skills to convey technical findings to both technical and non-technical audiences are required. Detail-oriented mindset with a commitment to data integrity and quality assurance. Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities. Ability and maturity to manage tasks and assignments independently. Flexible to work between in UK/US shift timings. Natural ability to thrive in a fast-paced, deadline-oriented environment.