Job Title

We are seeking a Delivery Leader, who will be responsible for managing the operations for a leading Fintech client in Bangalore.ESSENTIAL JOB ELEMENTSDomain Capability: Strengthen domain capabilities in Financial Crime industry.Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans.Business Growth: Support business growth by collaborating with Sales & marketing across geographies.Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure.Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.Innovation: Lead innovation & value add efforts between Client and Concentrix.Compliance: Ensure compliance with all client regulatory requirementsPROFILE & EXPERIENCE12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.Domain Knowledge: Profound understanding of banking operations, particularly in KYC (Know Your Customer), CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), Chargeback, Disputes, Fraud Investigations, AML (Anti-Money Laundering), and AFC (Anti-Financial Crime), transaction monitoring, crypto currency, wallet screening.Flexible to Work from office