Job Title

Job Summary:The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments, including sales, logistics, and finance, to ensure that export processes are carried out smoothly and in compliance with all regulatory requirements.Key Responsibilities:Customer Communication and SupportServe as the primary contact for domestic and international customers, handling inquiries, resolving issues, and providing timely updates.Provide product information, pricing, and order status updates to customers.Respond promptly and professionally to customer emails, phone calls, and other forms of communication.Order Processing and ManagementReceive, review, and accurately process export orders.Confirm order details with customers and coordinate with internal departments for timely order fulfillment.Monitor order status and proactively address any potential issues or delays.Logistics and Shipment CoordinationCoordinate with logistics providers to arrange for international shipments.Track shipments to ensure on-time delivery, providing regular updates to customers as necessary.Documentation and ComplianceVerify export documents, including invoices, packing lists, certificates of origin, and bills of lading.Ensure compliance with international trade regulations and company policies.Manage records and maintain accurate documentation for all export transactions.Problem ResolutionAddress and resolve issues related to delayed or damaged shipments, order discrepancies, and customer complaints.Work with internal teams and logistics partners to investigate and resolve issues promptly and professionally.Proactively provide solutions and communicate effectively with customers to ensure satisfaction.Sales Support and Account ManagementCollaborate with the sales team to support account management activities, including follow-ups, order forecasting, and customer relationship management.Provide insights and feedback to management to help identify new opportunities and enhance the customer experience.Key Skills and Qualifications:Educational Background: Bachelor's degree in business, international trade, or a related field.Experience: 2-3 years in customer service or export roles, with experience in international logistics or export documentation preferred.Knowledge: Understanding of international trade regulations, export documentation, and customs procedures.Communication Skills: Strong written and verbal communication skills; bilingual or multilingual capabilities are a plus.