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Job Title: Back Office / Sales Coordinator – Team LeadLocation : Alankaram Head Office, Pithampur (M.P.) Department : Sales / Operations Reports To : Senior Sales Manager / Sales HeadAbout Alankaram Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.Role Overview We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.Key Responsibilities Sales Support & Coordination • Manage end-to-end sales order processing, from enquiry to dispatch. • Track status of orders in coordination with production, design, logistics, and sales teams. • Coordinate with retail and B2B clients for queries, updates, documentation, and payments.Team Leadership • Lead, train, and manage a team of 3–6 back-office executives. • Assign tasks, monitor performance, and ensure timely execution of daily responsibilities. • Conduct regular team reviews and ensure adherence to SOPs.Reporting & Systems • Maintain sales reports, lead tracking sheets, and CRM entries. • Provide weekly and monthly MIS to sales leadership. • Assist in preparing product-wise or region-wise sales summaries.Catalog, Pricing & Documentation • Manage and update product catalogs, price lists, and client-specific records. • Coordinate pricing proposals, quotations, and client communications.Client Coordination • Support in documentation and coordination for architects, interior designers, and channel partners. • Act as a liaison between sales executives, clients, and production teams.Required Skills & Qualifications • Graduate/Postgraduate in Commerce, Business Administration, or related fields. • 6+ years of experience in sales coordination, customer service, or back-office roles. • Prior team management experience is a must. • Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling. • Strong communication, follow-up, and problem-solving skills. • Detail-oriented, disciplined, and able to manage multiple priorities.Key Performance Indicators (KPIs) • Timeliness and accuracy of order processing. • Team productivity and SLA compliance. • Client satisfaction and response time. • Accuracy of MIS and reporting. • Internal coordination efficiency.Work Conditions • Full-time, on-site role at Pithampur HO. • 6-day work week. • Must be comfortable working in a manufacturing + admin environment.Why Join Alankaram? • Be part of a design-led premium brand that’s redefining furniture and interiors. • Lead an energetic back-office team at the heart of operations. • Growth opportunities into sales operations or client success management.