Job Title

We are actively hiring for #QualityAnalyst!!! Location- #Malad, Mumbai Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs). #Immediate joiners preferred Skills Required- -1 year on paper experience as a #QA. - Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for improvement. - Prefeed US, UK BFSI, Cards, dispute AML and KYC domain - Perform #callcalibration exercises to ensure consistency among team members' performance. - Utilize QC tools such as #7QC, #SixSigma methodologies, and quality tools to drive process improvements. - Provide feedback to team members on their performance and suggest training or coaching where necessary. - Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. Interested candidates can connect for further information to- Samina Sayyed- 7045468937 Can share your cv @