Job Title

HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at OTC Account Activation & Setup HCLTechInterview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119️ Interview Date: 18th to 20th Aug 2025⏰ Interview Time: 10:00 AM – 3:00 PMWork Location: ChennaiHR SPOC: Harish. KExperience Required: 3 -7 Years (only eligible)Shift : US ShiftNotice Period: Immediate JoinersCarry a copy of your updated resume.Bring a valid government ID proof (Aadhaar/PAN/Driving License).Arrive at the venue between 10:00 AM to 3:30 PM for registration.Account Activation• Review and approve standard account setup requests.• Coordinate with compliance and finance teams for KYC checks.• Monitor SLAs for account creation and updates.• Resolve discrepancies in submitted account data.• Support internal audits by providing account documentation.• Train new joiners on account setup procedures.• Generate reports on account creation volumes and turnaround times.• Assist in implementing minor process improvements• Team Management: Ability to assign tasks, monitor workloads, and support team performance.• Escalation Handling: Resolve complex or high-risk account setup issues.• Root Cause Analysis: Investigate recurring errors and implement corrective actions.• Policy Enforcement: Ensure adherence to data governance and compliance standards.• Cross-Functional Collaboration: Work with IT, finance, and compliance teams.• SOP Maintenance: Update and enforce standard operating procedures.• Coaching Skills: Mentor junior staff and conduct knowledge-sharing sessions.Account Activation – credit review• Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems.• Able to navigate and validate customer related information in Credit Card system and customer provided documents.• Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation.• Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup.• Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction.• Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration.• Participate in system upgrades, UAT testing, and process improvement initiatives.• Maintain documentation for procedures, workflows, and compliance audits.• Knowledge of working in SAP Customer Master Data module• Experience with Credit Card similar card systems.• Bachelor’s degree in Finance, Business Administration, or experience in related field.• 2+ years of hands-on experience in SAP (FI, CRM, FSCM).• Strong understanding of card services, account setup workflows, and financial operations.• Familiarity with compliance frameworks.• Proficient in SAP reporting tools, MS Excel, and workflow automation platforms.• Excellent communication, analytical, and stakeholder management skills.