Job Title: Product Support Specialist Location:Remote Employment Type:Full-Time Experience Level:1–3 yearsAbout House of EdTech At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 600+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for talentedProduct Support Specialistswho can master our products, guide our learners, and help them make informed decisions. If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact!About the Role We’re looking for atech-savvy, learner-first Product Support Specialistwho thrives at the intersection of education, technology, and customer success. You'll be the go-to person for resolving learner queries, supporting live sessions, tracking engagement data, and helping shape educational content that improves the learning experience. This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning.What You’ll Do Act as thefirst point of contactfor learners during live sessions—resolving doubts in real time with yourcamera onwhen needed. Provideprompt responsesto live queries, especially duringevening and weekend peak hours . Collaborate withsupport, tech, data, content, and salesteams to streamline learner experience and close feedback loops. Track and managelearner datasuch as attendance, feedback, and session engagement using: Google Sheets (advanced formulas, pivot tables) Google Formsfor feedback collection Google Docsfor documentation and internal notes Help build learner-facing materials: Solution videos ,session notes ,slide decks(Canva/PPT), andFAQs Organize and maintain a repository of common learner queries Review recorded sessionsfor quality assurance and learner experience gaps. Support new users and internal team members throughtraining and onboarding . UseAI tools(ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks.What You’ll Need 1–3 years of experience insupport, learning ops, education, or client/customer-facing roles . Confident communicator —comfortable speaking on camera during live sessions. Willingness to workevenings and weekendsas needed during live learning. Strong hands on experience of: AI tools and platformsto assist with:SQL, Excel, Power BI, Tableau, Python, Machine Learning (intermediate level) Google Sheets ,Forms , andDocs Canvafor presentations and visualsBonus Points For Prior experience inteaching, training, or peer learning environments . Exposure toLMS platformsand creating educational or support content. Experience managing learner communication workflows or CRM systems. Portfolio, GitHub, or content samples showing writing, training, or support work.What We Offer Remote-first culturewith flexibility and autonomy. Cross-functional exposureto product, content, data, and learner success teams. Access tocutting-edge AI toolsand internal upskilling resources. A mission-driven, high-growth environment that puts learners first.Apply Now & Take Your Career to the Next Level! EMAIL: careers@
Job Title
Product Support Specialist