Job Title

Primary responsibilities will include:Serving as the primary customer contact relative to service delivery needs and ManagementUnderstanding customer business objectives and managing service delivery expectationsFacilitating and coordinating customer and internal stakeholder communicationServing as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products.Configuring, integrating and developing Anthology Reach and Raise business solutionsAssisting business owners in translating concepts and requests to written requirementProviding problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutionsRecommending system configurations and proposes business solutions where appropriateDeveloping, coordinating, and implementing plans to test processes during system/process development including quality assurance testingEvaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new featuresCommunicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholdersPerforming ad-hoc system training as neededDriving escalated Product support tickets to resolution by coordinating with appropriate internal teamsParticipate in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practicesDocument client interactions, solutions provided, and relevant information to support project documentation and knowledge sharingContribute to process improvement initiatives to enhance the efficiency and effectiveness of client engagementsCreate and update Salesforce cases for activity management.Follow existing initiative plans or templates, contribute to and coordinate weekly activity reports and communicationSubmits weekly Timecards according to company policyThis role requires occasional travelThe Candidate:Required skills/qualifications:Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field5-8 years of experience working with Microsoft DynamicsExperience with MS SQL Server scripting or building SSIS packagesPower Platform experience (PowerApps, Power BI, Power Automate)Strong communication and interpersonal skillsExecutive/Senior Management communication experienceDemonstrating strong analytical and logical thinking skillsAbility to work independently and with cross-functional global teamsAbility to thrive in a fast-paced environment and have a positive attitudeAbility to manage and prioritize multiple tasksAbility to learn and adapt quickly to working with new technologiesExcellent troubleshooting and problem-solving skillsExcellent written and oral communication skillsProven effective listening skills requiredAble to influence, negotiate, and build consensusFluency in written and spoken EnglishPreferred skills/qualifications:Technical support or System administration experienceBusiness Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problemsExperience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM softwareExperience with MS SSRS and Power BIMicrosoft Power Platform + Dynamics 365 Core certificationHigher Education industry experienceKnowledge of MS Dynamics HigherEd AcceleratorExperience with HTML and Java Script