Job Title

Ratna Sagar, a leader in educational publishing, is seeking a seasoned professional to join as Manager – Administration . This role is central to ensuring operational efficiency across order fulfilment, returns management, and post-sales support, while driving coordination between sales, logistics, and finance.Key Responsibilities:Order Fulfilment & ProcessingOversee the complete sales order process for schools, distributors, retailers, and institutional clients.Ensure timely dispatch and delivery of book orders across regions.Coordinate with warehousing, logistics, and sales teams to streamline dispatches and resolve order-related issues.Returns ManagementDevelop and implement a clear, time-bound returns policy in alignment with sales and finance.Supervise the verification, approval, and reconciliation of returned stock from schools and distributors.Minimise losses by tracking return patterns and addressing root causes (e.g., over-ordering, delayed syllabus updates).Sampling & Complimentary CopiesManage the dispatch of complimentary/sample copies to schools, educators, or sales teams as per defined policies.Maintain accurate records of all sample dispatches and approvals.Track utilisation and impact of samples to support sales planning.Team & Process LeadershipLead and manage a team responsible for post-sales operations across zones/regions.Define and improve SOPs for all operational processes (returns, order booking, discount handling, etc.).Monitor SLAs, TATs, and ensure consistent operational service levels.Stakeholder CoordinationWork closely with the sales, product, accounts, and warehouse teams for issue resolution and timely communication.Support the finance team in reconciliations related to returns, discounts, credit notes, etc.Technology & ReportingLeverage ERP/CRM systems to manage order lifecycle, stock movement, and approvals.Create periodic MIS reports for leadership covering order trends, return percentage, sampling costs, and discount analysis.Identify automation or digital tracking opportunities to reduce manual errors.Key Requirements:Graduate/Postgraduate with 8–12 years of experience in Sales Operations, preferably in publishing, books distribution, or the education industry .Strong understanding of order lifecycle, returns policies, and post-sales service in publishing.Proven experience in managing cross-functional teams and field operations.Excellent organisational and coordination skills.Comfortable working with ERP, Excel, and reporting tools.Preferred Qualities:Familiarity with academic publishing cycles, school ordering patterns, and book fair/school adoption processes.High integrity and attention to detail in documentation and approvals.Ability to thrive in a seasonal, deadline-driven environment.Why Join UsThis is an opportunity to contribute to one of India’s most respected publishing houses, ensuring operational excellence that supports learning across the country.