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About the job TELUS Digital (TD) Experience partners with the world’s most innovative brands, from tech startups to industry leaders in fintech, gaming, healthcare, and more. We empower businesses to scale and redefine possibilities with integrated customer experience and cutting-edge digital solutions. Backed by TELUS, our multi-billion-dollar parent company, we offer scalable, multi-language, and multi-shore capabilities. Our expertise spans digital transformation, AI-driven consulting, IT lifecycle management and more – delivered with secure infrastructure, value driven pricing, and exceptional service. AI Data Solutions: Shaping the Future of AI For nearly two decades, Telus Digital AI Data Solutions has been a global leader in providing premium data services for the ever-evolving AI ecosystem. From machine learning to computer vision and Generative AI (GenAI), we empower the next generation of AI-powered experiences with high-quality data and human intelligence to test, train and improve AI models. Backed by a community of over one million contributors and proprietary AI-driven tools, we deliver solutions designed to cover the training data needs of every project. From custom data collection to advanced data annotation and fine-tuning, our purpose-built tools deliver multimodal data for AI training projects of any complexity – from experimental pilots to ambitious large-scale programs. Examples include empowering GenAI models with human-aligned datasets and fine-tuning data across 20+ domains and 100+ languages, enabling autonomous driving and advancing extended reality applications with industry-leading data labelling. Join us to be part of an innovative team shaping the future of AI and driving digital transformation to new heights! More: Job Summary: TELUS International is looking for strong customer service minded AI Data Solution Technical. Support who can deliver accurate, timely, and professional support to our customers. Successful candidates are problem-solvers who are passionate about service and are comfortable to handle ambiguity. You will have an opportunity to learn how our product contributes to the enhancement of the world’s data to enable better AI via human intelligence. If you enjoy driving customer service quality and working in an environment that embodies the values of adaptability, growth, teamwork, and innovation, then this is the job for you ! If you have a strong technical foundation, logical thinking abilities, experience in managing support teams, and a passion for improving customer satisfaction , then this role is for you! Responsibilities : Provide accurate, timely, and world-class support to our customers Patiently listen to, understand, and solve complex technical customer issues Investigate and document issues Create and maintain a knowledge base documentation to improve efficiency on triaging incidents Acquire detailed knowledge about our product’s services and features Proactively propose solutions to customer needs and communicate trends and reports from our technical support system. Minimum Qualifications: 1-4 years of experience required Experience in handling support for customer incidents, changes, problems, and other services Strong prioritization and time management skills Good understanding of technology (is able to triage incidents correctly) Excellent written and verbal communication Service mindedness and customer focus Good problem solving and analytical skills Able to work flexible shifts Basic root-cause analysis skills Quick learner Experience in the maintenance of a knowledge base Good understanding of software development process Nice to Haves: Previous experience in handling incidents and requests in a software development team Experience in the maintenance of knowledge base tools Experience using ServiceNow