Job Title

Job Title: Guest Relationship Executive Location: New Delhi Roles & Responsibilities: Guest Relationship Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties: Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use. Supplier Coordination: Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness. Property Upkeep: Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience. Enforcing Upkeep Schedules: Ensuring all areas are regularly cleaned, maintained, and inspected. Managing Housekeeping Staff: Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties. Quality Control Implementation: Assessing and enhancing the cleanliness and presentation of guest rooms and common areas. Repairs and Maintenance: Carrying out necessary repairs and maintenance as required. Qualifications & Skills Bachelor’s degree in Hospitality, Hotel Management, or a related field (preferred). Prior experience in guest relations, property management, or hospitality operations. Strong communication and interpersonal skills. Ability to manage and coordinate teams effectively. Detail-oriented with strong problem-solving and multitasking abilities.