Job Summary: The primary role of a Senior Client Relations Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations. Job Responsibilities & Accountabilities: • Establish business partnerships with clients to collaborate, fetch, and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals. • Work on the execution of projects and implementations, carry out needs assessments and requirements gathering and manage the projects. Provide regular status updates highlighting changes and exact requirements. • Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction. • Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post-client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction. • Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding. Required Skills & Personal Attributes: • Bachelor’s degree in communications, advertising, business, information technology, or a related field preferred. • Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must. • Ability to manage and execute multiple projects simultaneously and have strong client relationship skills. • Strong research, analytical, and problem-solving skills. • Ability to handle pressure and meet deadlines while working independently and as part of a team. • 6-7 Years of Experience of relevant Experience (Prior experience with agency systems). • Willing to work from the office location. • Appetite for food, humor, and fun. Job Location: Jangpura, Delhi (South) Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays) Work Timings: 10:00 AM- 07:00 PM
Job Title
Senior Client Relations Manager