Location : Delhi Job Type : Full-time, Hybrid Company Description Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience. Duties and responsibilities: Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media Convert queries / leads into orders Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products Partnering with new restaurants, event management companies, retailers and corporate gifting clients Manage customers queries in their preferred language i.e., English or Hindi Communicate with a premium customer base in an efficient manner Understand the category of tableware and home décor quickly Help customers with technical & billing related queries Coordinate with other teams to make sure customer' queries are resolved Regular follow-up & updates to customers Desired Candidate Profile: Excellent communication (English & Hindi) and negotiation skills Should have good work ethics and calm attitude Should be able to manage escalations and queries efficiently
Job Title
Customer Relationship Executive