Job Title

Role Overview We are seeking a highly driven and strategic AVP – Capability Development to design, lead, and execute EXL’s enterprise-wide capability development agenda. This role will build an integrated talent and capability framework at the intersection of operations, analytics, data, and AI to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise. The position requires a thought leader who can bridge strategy and execution—conceptualizing, designing, and operationalizing scalable interventions that drive measurable business impact, innovation, and delivery excellence. Key Responsibilities 1. Enterprise Capability Strategy & Leadership Design and own the enterprise capability development strategy aligned with EXL’s data, AI, analytics, and digital-led transformation priorities . Partner closely with Business Leaders, Domain Experts, and CXOs to identify critical talent shifts and future capability needs . Build a scalable, future-ready capability framework integrating operations, analytics, data, AI, and advanced technology skills . Position EXL as a capability-led transformation partner for clients through domain, digital, and innovation-driven talent strategies. 2. Data, AI & Advanced Tech Enablement Drive talent specialization journeys in AI, analytics, and partner ecosystems to fast-track solutioning and delivery excellence. Create integrated capability pathways that embed data-driven and AI-led workflows across operations and client engagements. Build partnerships with external technology providers, academia, and start-ups to continuously evolve EXL’s advanced tech stack. Institutionalize best practices, playbooks, accelerators, and frameworks for AI-first and analytics-enabled solutioning . 3. Innovation & Solutioning Excellence Lead enterprise-wide innovation programs to identify, incubate, and scale breakthrough ideas into market-ready solutions. Enable integrated solutioning capabilities by equipping growth leaders and client-facing teams to stitch together multi-SGU offerings . Partner with pursuit and solutioning leaders to sharpen CXO-level narratives , align with client priorities, and position EXL as an innovation-led partner . Build communities of practice to foster collaboration, exchange ideas, and replicate success across business lines. 4. Leadership & Talent Development Enable frontline managers to excel in people leadership, client management, and operational excellence . Design immersive, experiential learning interventions for leaders at multiple levels, focused on strategy execution, integrated solutioning, and innovation . Create structured pathways for growth leaders to strengthen CXO engagement skills, consultative ability, and analytics-driven solution fluency . Leverage internal leaders, industry experts, and client perspectives to embed applied, experiential learning across teams. 5. Insights, Metrics & Business Impact Establish a measurement framework to track capability ROI , solution adoption, innovation outcomes, and leadership effectiveness. Leverage data-driven insights and dashboards to monitor capability maturity, talent readiness, and business impact . Continuously refine strategies based on performance data, client feedback, and market shifts . Key Requirements Education MBA or equivalent degree in Business, Strategy, Organizational Development , or a related field preferred. Experience 12–15 years of experience in capability development, digital/AI transformation, or consulting in global enterprises. Proven track record of designing and scaling enterprise capability programs across multiple functions. Experience driving data/AI adoption, analytics integration, innovation frameworks, and leadership enablement initiatives. Exposure to advanced technology partnerships and integrated, multi-disciplinary solutioning . Skills & Competencies Strategic thought leadership with deep understanding of data, analytics, AI, and digital-led business models . Expertise in program design, facilitation , and embedding capability into the flow of work . Strong stakeholder management and ability to partner with CXO-level leaders globally . Exceptional storytelling and change leadership skills . Ability to independently drive large-scale transformation programs and deliver measurable business outcomes. Success Metrics Integrated adoption of analytics, data, and AI-led capabilities across operations and client delivery workflows . Increased solutioning strength and win rates through multi-SGU, integrated capabilities . Enhanced leadership and manager effectiveness in driving operational and digital excellence . Accelerated innovation-to-scale cycle with more client-ready solutions launched . Demonstrable business impact through capability-driven growth and delivery excellence .