*Key responsibilities* * Attend inbound customer calls and maintain a friendly, empathetic tone to ensure a positive experience.* Handle customer tickets via CRM tools; ensure timely follow-ups, escalations, and resolutions.* Identify common cancellation reasons, product-related concerns, and customer pain points.* Collaborate closely with the operations/logistics team to ensure smooth and timely deliveries.* Share insights from customer feedback with internal teams to improve product and service quality.
Job Title
Customer delight officer