Job Title

Job Description: Experience in Experience in US retirement/Pension preferred. A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA . Should effectively liaison with various departments within WNS to gain support and resolve issues Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency Understand the different areas of operations-including process knowledge Successfully to handle a team of 10-15 FTEs Effective work allocation for team Make sure that all Service Level Agreements are met Effective management of pipeline-quality and new projects Ensure accurate and timely reports are sent to the management on time People Management-Regular reviews/121s/Appraisals conducted Analyse training needs for teams and provide support Qualifications: Minimum 1 year of People management experience Graduate