Job Title: Customer Success Intern Location: Bangalore, India (On-site) Internship Duration: 3 months Start Date: Immediate or as per availability Role Overview: As a Customer Success Intern , you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a high-impact, learner-facing role suitable for someone with a background in sales, relationship management, and communication , even from a non-tech background . We’re looking for a motivated individual who is eager to solve problems, build trust with users, and contribute to user growth and retention . Key Responsibilities: Customer Onboarding: Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey. Relationship Building: Engage regularly with learners to build strong, lasting relationships and enhance user experience. Sales Collaboration: Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding. User Issue Resolution: Respond to user queries through email/chat and escalate issues when necessary. Feedback Handling: Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement. Knowledge Base Support: Help maintain and improve support documentation and FAQs to proactively assist customers. Usage Tracking: Monitor learner activity and engagement metrics to identify and reach out to at-risk users. Cross-functional Coordination: Liaise with product, content, and tech teams to relay customer feedback and influence product improvements. Required Qualifications & Skills: Education: Recent graduate (any discipline). Non-technical backgrounds are welcome. Experience: At least one prior internship in sales or customer-facing roles is mandatory . Experience with user onboarding tools or CRM portals. Soft Skills: Excellent spoken and written communication skills in English. Strong relationship-building and interpersonal skills. A customer-first mindset and empathetic approach to resolving queries. Technical Aptitude: Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools). Eagerness to learn internal systems even without a tech background. You’re a Great Fit If You: Enjoy interacting with people and solving real-world problems. Can thrive in a fast-paced, dynamic environment. Are detail-oriented, organized, and proactive. Have a passion for education, edtech, or language learning. What You’ll Gain: Real-world experience in customer success and user engagement in a high-growth edtech startup. Opportunity to learn and contribute to multiple business functions (sales, operations, product). Hands-on training in CRM systems, support tools, and customer journey optimization. Certificate and potential for full-time conversion based on performance.
Job Title
Customer Success Intern