Handle inbound and outbound customer calls. Deliver exceptional service and ensure high customer satisfaction Accurately document customer interactions in the system. Meet individual and team performance targets (KPI driven) Follow process guidelines and maintain quality standards Collaborate with internal teams to resolve customer concerns. Requirements Min 2-3 yrs of experience in BPO voice process (Mandatory) Graduation is mandatory Strong communication and problem solving skills Willingness to work night shift (6pm - 3am) Customer focused and good interpersonal skills
Job Title
Senior Executive - Inbound voice process