Job Title

Role SummaryAs a Client ServiceExecutiveat Blusteak Media, you will play a key role in ensuring smooth day-to-day operations within your assigned pod.You’ll work closely with thePod Headto coordinate between creative, content, and performance teams, ensure deliverables go out on time, and help track KPIs for all client accounts.This role is ideal for someone who’s detail-oriented, organized, and eager to learn the ropes of client servicing and operations in a fast-paced agency environment.Key Responsibilities1. Daily Operations & CoordinationCoordinate betweencontent writers, designers, and performance teamsto ensure all client deliverables meet timelines.Maintain daily task updates onBasecamp, Google Sheets, and internal trackers .Ensure all assigned client deliverables align with monthly KPI plans.Follow up with internal teams to make sure tasks are completed and quality-checked before delivery.2. Client CommunicationCommunicate with clients for day-to-day updates, approvals, and brief collection.Send daily or weekly updates as per the client’s communication plan.Attend client meetings along with the Pod Head to take notes, prepare follow-up points, and update trackers accordingly.Escalate critical client issues or delays to the Pod Head immediately.3. KPI Monitoring & ReportingTrack performance metrics and delivery KPIs across all clients in the pod.Prepare and updateweekly reports, performance trackers, and status dashboards.Identify early warning signs when KPIs are off-track and inform the Pod Head for corrective action.4. Process Adherence & OrganizationMaintain proper documentation of client briefs, approvals, meeting notes, and task updates.Help implement process checklists and ensure all internal communication is well-organized.Support the Pod Head in preparing presentations, decks, and review reports when required.5. Collaboration & LearningLearn cross-functional coordination by working closely with content, design, and performance teams.Participate in brainstorming sessions, client calls, and review discussions.Take initiative to understand the business goals behind each campaign or deliverable.Demonstrate ownership and reliability in handling small accounts or segments independently over time.