Role: Customer Support Executive (Inbound Calling Process) Location: Bangalore (Koramangala) - Work From Office Transportation: Will be provided by the company Experience: 1 - 3 years in Customer Support/Call Centre/BPO Notice Period: Immediate to 15 days Salary - INR 20000/- to 25000/- Per month Mode of Interview: Face to Face only About the Role: We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience. Key responsibilities. Handle inbound calls related to client (Electric) products and Services Resolve customer queries efficiently while ensuring customer satisfaction Provide product and service information both in Hindi and English Record and update customer interactions accurately in the system Escalate unresolved issues to the concerned department in a timely manner Maintain quality standards and follow process guidelines Required Skills and Qualification Minimum qualification:+2/Intermediate (Graduate Preferred) Proficiency in Hindi and English is mandatory Excellent verbal communication and listening skills Ability to handle customer interactions with patience and empathy. Basic computer knowledge (MS Office, email, CRM tools) Other details: Candidates must work from Office - Bangalore or Noida Rotational shifts may apply based on Business requirements. Shift timings : (Shift Allowance are provided) For Male 24*7 & For Female Employees 7am-7pm Window 6 Days working No Fixed Off Selection process: Face to Face Interview only HR Round followed by Versant OPS Round Client round
Job Title
Customer Support Executive