Job Title

Job Description: Executive Manager – Ground Operations (PAN India) Location:Bengaluru 1.0 General Information Position Title:Executive Manager – Ground Operations Department:Ground Operations (GOPS) Reports To:Head of Ground Operations (HOGO) Supervises:Station Managers (SMs) / Assistant Station Managers (ASMs) Work Location:Bengaluru with PAN India oversight 2.0 Qualifications 2.1 Educational Background Graduate, preferably with an MBA in Operations Management / Supply Chain / Marketing. 2.2 Experience Minimum 10 years of experience in airline cargo and airport services. At least 10 years in a managerial role in the cargo industry. Hands-on experience in: International & Domestic freight handling Freighter Aircraft Ramp Handling Airport services and customer service 2.3 Skills / Competencies Strong knowledge of Air Freight Operations , Ramp Handling , Interlining , and Bonded Cargo movements . Understanding of customs procedures , AWB/e-AWB , and related regulatory requirements. Knowledge of DGCA, IATA, and ICAO Dangerous Goods Regulations (DGR) . Proficient in cargo palletization, loading, shoring, and tiedown of special cargo. Capable of budgeting, cost control , and process standardization. 2.4 Mandatory / Desirable Training Mandatory: Load & Trim, DGR, SMS Desirable: Supply Chain Management, Budgeting & Cost Control 3.0 Purpose of the Job To coordinate and manage communication betweenGround Operations (PAN India)and theOperations Control Centre (OCC)ensuring: On-time performance of aircraft Efficient stakeholder coordination Compliance with safety and service standards The role ensures operational excellence, standardization, safety compliance, and continuous improvement across all Quikjet stations. 4.0 Key Responsibilities 4.1 Operational & Compliance Responsibilities Ensure compliance with DGCA, IATA DGR, ICAO , and airport operator regulations . Oversee and allocate responsibilities across all stations to ensure service quality and on-time operations . Maintain staff rosters (PAN India) to ensure adequate coverage for flight handling. Coordinate with SMs/ASMs for parking bays, slots, and infrastructure requirements . Maintain liaison with DGCA, AAI, BCAS , and other airport authorities. Manage incident/accident reporting and ensure corrective/preventive actions are implemented. Coordinate Charter (Domestic & International) operations. Ensure all GOPS training records are current and up to date. Monitor and report KPIs, NCR closures, and audit observations across all stations. 4.2 Audit & Quality Responsibilities Develop and execute an annual GOPS Audit Plan. Conduct compliance and operational audits across all stations. Perform risk assessments and recommend mitigation measures. Review and update GOPS Manuals every 6 months. Prepare and submit Audit Reports with corrective action plans. Conduct spot checks to ensure alertness, efficiency, and regulatory adherence. Track and ensure closure of Non-Conformance Reports (NCRs). 4.3 Communication & Leadership Conduct monthly departmental and safety meetings ; share minutes with HOGO and Flight Safety. Ensure effective coordination with OCC on aircraft readiness and cargo handling. Support leadership visibility and communication across all stations. Promote a culture of teamwork, accountability, and continuous improvement. 5.0 Safety Accountabilities Ensure all GOPS activities comply with the Company Safety Management System (SMS). Promote safety awareness and adherence to HSE and Quality policies. Report hazards, incidents, and near-misses immediately. Conduct safety briefings and audits to identify risk trends. Support accident/incident investigations and implement corrective measures. Maintain competency and ensure staff are appropriately trained and authorized. 6.0 Performance Indicators (KPIs) On-Time Performance (OTP) ≥ 95% Audit completion and NCR closure rate ≥ 90% within deadlines Staff training compliance 100% current Customer complaint resolution time Safety incident reporting compliance 100%