Job Title

Key responsibilities: ● Coordination with drivers, fleet owners and internal team till delivery ● Managing complaints/ escalations while journey management of particular vehicle ● Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers ● De-escalation of issues and follow-up issue to closure ● Adding trip details in the desktop/phone. ● Handling and Training customers on mobile and desktop applications. ● Preparation of Daily MIS for different clients ● Handling Customer queries and providing solutions. ● Follow up to ensure that appropriate actions were taken on customers' requests ● Refer unresolved customer grievances or special requests to Operations' Manager ● Extensively calling up and communicating via other media, multiple stakeholders on a daily basis ● Calling multiple stakeholders extensively Preferred qualifications: ● Efficient in handling and communicating with customers ● Ability to listen and active problem-solving skills ● Good interpersonal skills, excellent verbal communication & basic written communication ● Basic knowledge of Excel ● Decent knowledge of mobile apps and desktop applications. ● Having prior experience in the transportation industry will be an added advantage. ● Knowledge of regional language ● Ready to work 6 days a week Job Type: Full-time Pay: ₹10, ₹18,000.00 per month Application Question(s): Salary /month Experience: Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person