Job Title

Role & responsibilities Qualifications & Job Requirements: Bachelor in computer science engineering and masters degree in business administration, Minimum 7-10 years of experience in Information Technology roles which includes 5 years managing Universities or large IT Landscape Experience in working as program / project manager, you will be responsible for managing large program or multiple smaller transformation programs. Good written, verbal, and interpersonal communication skills Be able to work with different teams within the organisation and collaborate to deliver projects with stringent timelines. Possesses Strong Leadership, Excellent Communication skills with Service oriented attitude to build Productive Work Relationship and Goal-oriented. Responsible for managing stakeholders and updating them on project progress. Undertake status review meetings among project team members and clients. Needs to be proactive in managing dependencies, risks, and issues. Demonstrate the identification of risks and issues, analyse and understand their root causes, identify mitigation and resolutions. Job Roles and Responsibilities 1. Leadership and Team Management: Lead and manage the IT department, providing guidance, support, and mentorship to a team of IT professionals. Foster a collaborative and innovative work environment that encourages professional growth and development. Set performance goals, conduct regular evaluations, and implement strategies to improve team efficiency and effectiveness. 2. IT Strategy and Planning: Develop and implement a comprehensive IT strategy aligned with the educational campus's. goals and objectives. Identify and prioritize technology initiatives that enhance teaching, learning, and administrative functions. Collaborate with key stakeholders to gather requirements, assess needs, and recommend appropriate IT solutions. Design and implement new features and enhancement to the platforms for enhancing experience for students and other stakeholders. Manage end to end IT projects along with post implementation support. Responsible for university's IT Digital roadmap, direction and roll out. 3. IT Operations/Management: Application Operations - Experience in implementation and support -- ERP, CRM and marketing automation platforms Learning Management Platform (LMS) Online Assessment Platform Library management system and E-Library Platform Smart Classroom to enable Hybrid learning environment. M365 Services - Licence Management, Email services, One Drive, MS Teams, SharePoint HRMS system and Staff Attendance/Access System Websites Online class delivery using various collaboration platforms. Experience in Incident, Problem, Change management, Request Fulfilment etc. with business processes. Document the operations of system processes, procedures, and configurations. Hands-on experience in UAT deliverables, reporting bugs and aligning deliverables. Network Infrastructure Operations -Experience in implementation and support Manage, monitor and provision operations for development, testing, staging and production environment and infrastructure for IT services on-premises and in the Cloud Manage network and performance for on premise includes Cisco Switches, different firewalls (Cisco ASA, FortiGate, Sophos XG), VPN, Load Balancer, IP Phones and other network devices Hands-on experience in managing Campus wide WiFi Infra and Support Services Core IT Infrastructure - Manage and supporting roles across Datacentre Services along with Server Management including Hardware / Operating Systems / Storage / Backup. Server farm Core IT technologies viz. AD, DNS, DHCP, Hyper-V, SMTP, Domain, WSUS, WDS etc. Experience in managing Sophos Endpoint with EDR, XDR, Sophos Cloud along with threat analysis, verification, and rectification. 4. Security and Compliance: Develop and enforce IT policies, procedures, and standards to ensure data security, privacy, and regulatory compliance. Implement robust security measures, including firewalls, encryption, antivirus, and access controls. Stay updated on emerging threats and industry best practices to proactively address security risks. 5. Support Services: Provide technical support and troubleshooting assistance to faculty, staff, and students. Manage, Supervise and Guide IT team to deliver IT services and Provide L3 Support for all escalated IT operation Incidents/Problem resolution needs. Coordinate help desk operations, ensuring timely response and resolution of IT issues. Monitor project expenditure for IT to ensure the projects are within budget set. Oversee departmental budgeting and forecasting within the organization. Collaborate with vendors and external support teams to resolve complex technical problems. Technical Competency in role expected. Windows Server Operating Systems Server Virtualization (Hyper-V) Storage Technologies (SAN, ISCSI from IBM, NetApp, HP, Windows) Active Directory / LDAP, DHCP/DNS (Windows Based and Service Providers (GoDaddy etc) Mailing Services MS Exchange (Hybrid) Microsoft O365 (Licensing and Administraiton) Security Solution – Sophos XG Firewall and Sophos End Point XDR Backup and Business Continuity Technologies and Processes (Veeam) Server Hardware Technologies (IBM/HP/Dell/Cisco UCS) Expertise in Network technologies – Design , Deployment, Manage and troubleshooting. Knowledge of Enterprise applications (Microsoft D365 / BrightSpace LMS / Websites). Knowledge in internet services ( ILL/MPLS/VPN/P2P/NLE ) Internal and External Relationship: Internal – Management Team, Core IT Team (Infra/Application), IT Engineers, End Users, Internal Departments, IT SPOCs in international campuses External – Vendors & OEM Stakeholders. Preferred candidate profile