Receives and handles calls for service, and follow agreed procedures to resolve tickets • Promptly allocates calls as appropriate • Logs incidents and service requests and maintains relevant records • Managing incidents and requests through the service management tool • Provide support for a wide range and constantly evolving applications, software & hardware • Maintaining governance standards across all IT service management processes • Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue • Identify repeat issues or service risks • Take ownership of faults in a logical manner and throughout their entire lifecycle • Exposure to ServiceDesk GenAI solutions is a big plus
Job Title
Service Desk Specialist