Job Title

We are looking for a skilled Front Desk Manager to join our team at Shinjan Hotels, with 3-5 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, ensuring seamless check-in and check-out processes for guests. Supervise and train front desk staff to provide exceptional customer service. Coordinate with other departments to ensure efficient guest room assignments and issue resolution. Handle guest complaints and feedback professionally and courteously. Maintain accurate records of guest transactions and interactions. Ensure compliance with hotel policies and procedures. Job Requirements Proven experience as a Front Desk Manager or similar role in the hospitality industry. Strong knowledge of front office operations, including reservation systems and guest relationship management. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams. Ability to handle multiple tasks simultaneously under pressure. Strong problem-solving skills, with the ability to think critically and make sound decisions. Familiarity with hotel management software and technology.