Job Title

Overseeing the service operations of a company to ensure quality customer support and after-sales services Formulating procedures and policies that define how the service staff can provide quality service, and support to customers Establishing quality standards for staff to adhere to as part of their daily duties Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement Preparing comprehensive reports detailing all the activities of the service department to the senior management. Preferred candidate profile * Only Automobile field candidate preferred