Job Title

Posted Date 06 Sep 2025- Function/Business Area Customer Service- Location Bhadrak- Job Responsibilities Shortlist, onboard and certify Partner/Technician Ensure availability and manage upgrades or terminations Conduct initial training, reskilling, upskilling, and periodic refresher programs Deliver hands-on field training through OJTs Track KPIs and performance metrics of partners and technicians Take corrective actions based on evaluation outcomes Guide and support issue resolution within TAT to ensure customer satisfaction Conduct audits, inventory reconciliation and FTTx device inspections Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades Train and support extended service points Travel to touchpoints as per requirement Handle complaint management, out-calling, and coaching Jio Associates as per need Education Requirement ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)- Experience Requirement 1.5 to 4 Years- Skills & Competencies Customer Focus Communication skills Problem Solving skills Handset repair skills Knowledge of spares operations Knowledge of CRM Systems Technical knowledge and field team management skills Location Map : Bhadrak