Job Title

Company Name :Matha Furniture Job Title: TelecallerLocation : Thoothukudi, MillerpuramEmployment Type: Full-time/Part-time Contact: Salary: Negotiable Overview: We are seeking a dynamic and results-driven Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering inbound calls, and handling customer inquiries. You will play a key role in promoting and selling our products or services, as well as providing support and building strong customer relationships. Key Responsibilities: Outbound Calling: Make calls to potential customers, inform them about our products/services, and generate interest. Customer Interaction: Handle inbound and outbound calls, answering queries and providing information. Sales & Lead Generation: Promote and sell products or services, qualify leads, and convert prospects into customers. Data Management: Maintain accurate records of customer interactions, including updating databases with call outcomes, customer details, and feedback. Follow-ups: Follow up with potential customers and leads, ensuring they are provided with the necessary information and assistance. Customer Support: Provide basic customer support, assisting with inquiries or issues related to products/services. Script Adherence: Follow company scripts and guidelines while communicating with customers to ensure consistency and professionalism. Reporting: Provide daily or weekly reports to supervisors regarding call metrics, sales targets, and feedback. Meet Targets: Achieve monthly or weekly sales targets, call quotas, and other performance metrics set by the organization. Team Collaboration: Collaborate with the sales and customer service teams to ensure customer satisfaction and smooth service delivery. Skills & Qualifications: Education: High school diploma or equivalent; additional certifications in communication or sales are a plus. Communication Skills: Excellent verbal communication skills, with a clear and friendly tone. Customer-Oriented: Strong ability to build rapport with customers and handle inquiries effectively. Sales Skills: Ability to engage prospects, explain products/services, and close deals. Multitasking: Ability to manage multiple calls and tasks efficiently in a fast-paced environment. Technical Proficiency: Basic knowledge of computer systems, CRM software, and phone systems. Languages: Proficiency in (required languages, e.g., English, Hindi) depending on the region. Experience: Previous experience in telecalling, telemarketing, or customer service is preferred but not required. Personal Attributes: Persuasive and Confident: Ability to convince potential clients or customers about the value of the product/service. Active Listening: Good listening skills to understand customer needs and concerns. Problem-Solving: Ability to think quickly and resolve customer queries or objections. Team Player: Willingness to work closely with team members and share best practices Job Types: Full-time, Permanent, Fresher Pay: ₹8,000 - ₹10,000 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Job Types: Full-time, Permanent Pay: ₹8, ₹10,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: ₹9, ₹10,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person