Job Title

Roles and Responsibility Handle customer inquiries via chat, email, and phone in a professional and courteous manner. Provide accurate information about products or services to customers. Resolve customer complaints and issues promptly and efficiently. Collaborate with internal teams to resolve complex customer issues. Maintain high levels of product knowledge to effectively support customers. Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a fast-paced environment and handle multiple interactions simultaneously. Strong problem-solving skills and attention to detail are necessary. Proficiency in using computer systems and software applications is required. Ability to adapt to changing situations and priorities is important. Strong analytical and critical thinking skills are needed to resolve complex customer issues.