Greetings from TCS !!!TCS is hiring for IT IS_Service DeskRole - Service DeskRequired Technical Skill Set - ITIL, ITSM, International Voice Exper, Technical supportDesired Experience Range - 4-6 yearsLocation of Requirement - KolkataDesired Competencies (Technical/Behavioral Competency)Must-Have- Excellent communication skills - Voice Support Experience - L1 Technical support experience for retail domain - Hands on exp of Service Now ticketing tool & Active directory will be an added advantage - Chat Support experience - Should be familiar with remote support for end users - Ready to work in a 24*7 environment - Comfortable with Rotational shifts & Rotational WO - Minimum 2.5 years commitment to work with project - Clearing Customer Evaluation is a must to work for the projectGood-to-HaveChat SupportTechnical supportRole descriptions / Expectations from the Role- Associate should be able to work on different application issues with Good Troubleshooting Skills. - Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. - Team player and ready to manage shared account model with 24*7 support (managing multiple accounts
Job Title
Information Technology Service Desk