Job Title

Client Implementation & Onboarding:• Lead end-to-end client 3DS implementations, including onboarding, integration, testing, and go-live for 3DS solutions. • Collaborate with cross-functional teams to tailor 3DS solutions to client needs. • Provide hands-on technical support for high priority implementations ensuring seamless deployments. • Take ownership of implementation delivery, ensuring projects are completed on time and to the highest standards. Process Improvement & Documentation: • Develop and maintain comprehensive documentation, including implementation guides, best practices, and troubleshooting procedures. • Refine implementation frameworks and define best practices to enhance operational efficiency. • Continuously review and refine documentation to ensure accuracy and relevance as technologies evolve. • Standardize reporting and metrics to track implementation success. • Stay ahead of industry trends and regulatory updates, ensuring processes and documentation align with latest EMV 3DS standards and PCI DSS Compliance. Technical Expertise & Leadership: • Lead complex client engagements, providing expert advice on EMV 3DS 2.x protocols and optimising authentication journeys. • Act as a key technical resource for internal teams and clients, providing advanced troubleshooting and issue resolution. • Identify and implement improvements to enhance the scalability, performance and quality of 3DS solutions. Stakeholder Collaboration: • Serve as main technical point of contact for clients, ensuring consistent communication of requirements, progress, and key milestones. • Collaborate with product, engineering, and compliance teams to align 3DS services and implementation processes with evolving business needs. • Work closely with leadership to provide insights on team performance, implementation bottlenecks and improvement areas. • Work closely with third party providers to optimise solutions. Team Mentoring & Development: • Mentor and train team members on 3DS implementation best practices and process. • Allocate tasks and ensure team meets implementation timelines and quality standards. • Foster a culture of collaboration, continuous learning and knowledge sharing within the team. • Act as escalation point of contact for complex implementation challenges, ensuring prompt resolution. Required: • Extensive experience in implementing 3DS or payment authentication solutions, with a focus on client onboarding and technical support. • Strong understanding of EMV 3DS 2.x protocols, PCI DSS compliance, and payments industry. • Experience in creating and managing technical documentation, including process workflows and client-facing guides. • Excellent project management skills, with the ability to manage multiple client implementations concurrently. • Leadership experience with a proven track record of managing and mentoring teams. Preferred: • Experience with global card schemes (Visa, Mastercard). • Experience in process improvement initiatives, including Lean or Six Sigma methodologies. Key Skills: • Exceptional communication and stakeholder management skills, with the ability to convey complex information clearly to technical and non-technical audiences. • Strong analytical and problem-solving abilities, with a keen eye for detail. • Ability to work independently and lead cross-functional teams in a fast-paced environment. • Proactive and innovative mindset, with a focus on continuous improvement and knowledge sharing.