Position Title: Voice Process AssociateExperience: 6 months to 1 yearsShift Timing: Night Shift (US Shift Hours)Location: AhmedabadJob Summary:We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:Handle inbound and outbound customer calls from US clients.Resolve queries related to products, services, billing, or technical issues.Maintain accurate records of customer interactions and follow-up actions.Ensure high levels of customer satisfaction through prompt and efficient service.Adhere to process workflows, scripts, and quality standards.Required Skills & Qualifications:Graduate in any stream.2–4 years of experience in US voice process/customer support.Excellent verbal communication skills in English (mandatory).Familiarity with CRM tools and call center software.Ability to work night shifts and meet performance metrics.Preferred Attributes:US accent experience supporting North American clients.Problem-solving attitude with the ability to think on your feet.Benefits:Competitive salary and performance incentivesCareer advancement opportunitiesOne-Year retention bonusAllowances
Job Title
Customer Service Representative