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Remote (India) |5:30 PM – 3:30 AM IST (US Market Hours) Monday–Saturday |Full-Time |Probation: 3 Months ₹60,000 – ₹70,000 / month+ BonusApply Now: Incomplete applications (missing form or recording) will not be considered.Minimum Requirements 2+ years of experienceinSaaS or product-based technical support FinTech or trading-related platform support background(stocks, options, futures, or analytics tools) Excellentwritten English-> this is non-negotiable! Proven ability toself-learn quicklyand handle complex workflowsindependently Proficiency withExcel/CSV data handling Strong troubleshooting and reasoning skills Must complete internal product learning before starting live supportImportant:Candidates who “want to join to learn trading” will not be considered. You must already be comfortable withbasic trading conceptsand come prepared to apply them.Strict Expectations Strong command of written English – absolutely mandatory Demonstrated ability toself-learnfrom detailed documentation Heavy reliance on AI tools for answering usersis not acceptable This role demandscritical thinking, trading familiarity, and disciplineAbout Us We are a fast-growingFinTech SaaS companybehind a global trading journal and analytics platform used by100,000+ tradersacross US & Indian markets. Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.Role Overview We are hiring aPlatform Support Engineerto assist global traders using ourtrading analytics platform . This is atechnical, product-centric support role— not a BPO or call-center position! You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with thefounder-led team . Only apply if you areserious about trading, product support, and independent learning!Key Responsibilities Provide fast, clear, and accuratelive chat (primary)andemail (secondary)support Help traders navigate platform features, trade analytics, and reports Troubleshoot issues related to account setup, imports, and analytics workflows Identify recurring technical issuesand resolve them using strong product knowledge Maintain and efficiently search through alarge 200+ page internal knowledge base Document findings and curate common questions/answers Manage multiple concurrent chats with empathy, speed, and accuracyHiring Process SubmitGoogle Form+mandatory recorded answers Product knowledge test 1–2 interviews OfferWhy Join Us Work at the intersection ofFinTech, trading, and real-time analytics Direct mentorship and weekly review from company leadership Clear growth intoProduct, QA, or Technical Operations Competitive pay + bonus + global exposureApply Now: Incomplete applications (missing form or recording) will not be considered.We are an equal-opportunity employer.If you’re sharp, disciplined, and genuinely passionate about trading/product support and want to grow in an well rewarding career path, we want to hear from you.