Job Title

Join Infosys BPM – International Voice Process (Bengaluru)Are you passionate about delivering world-class customer service? Do you thrive in a fast-paced, global environment? If yes, Infosys BPM invites you to be the voice of our international clients and make a difference every day!Mandatory International Voice process experience Candidates who have minimum 1 year and Maximum 3 years (1-3) of experience (International voice process experience) should only apply. More than 3 years of experience or below one year of experience will be directly rejected.Candidates must be able to work in night shifts.Candidates must work from office for 5 days a week.There will be a communication assessment call once you are shortlisted and it is mandate to pass the assessment with above 75% (International voice).Candidates who clear the assessment with above criteria will only be considered for further level of Interview process.CANDIDATES WHO ARE APPLYING SHOULD MEET THE ABOVE CRITERIA FOR THE INTERVIEWRole HighlightsPosition: International Voice Process – Customer SupportLocation: Bengaluru (Work from Office)Shift: Night Shift (5 days a week)Mode: 100% Work from OfficeMandatory RequirementsInternational Voice Support Experience: 1–3 years onlyExcellent English Communication Skills: Speak, Read & Write fluentlyOutstanding Customer Handling SkillsWillingness to work Night Shifts(Candidates without international voice experience will not be considered.)What You’ll DoEngage with international customers to resolve queries and deliver exceptional support.Build rapport through active listening, empathy, and professional communication.Provide solutions by understanding customer needs and navigating internal processes.Maintain high standards of ethics, integrity, and customer satisfaction.Adapt quickly to evolving tools, technologies, and workflows.Required Skill SetGeneral Skills:Excellent communication and soft skillsProfessional call handling and structured approachEmpathy-driven customer interactionsPositive, polite, and professional demeanorTechnical Skills:Basic understanding of client processes and workflowsAbility to identify and resolve routine issues effectivelyTech-savvy and quick learnerKey CompetenciesStrong customer service orientationTeam player with collaborative mindsetHigh adaptability to change and new challengesEthical and professional conduct at all timesQualificationsGraduate from any stream with strong communication skills (15 years of full time Education)Prior experience in customer service or contact center roles preferredCustomer support certifications are a plusWhy Join Us?Be part of a global brand known for excellenceWork in a dynamic, growth-oriented environmentCompetitive salary and benefitsOpportunity to learn and grow with world-class processes✅ If you have 1–3 years of International Voice Support experience and are ready to work night shifts from our Bengaluru office, apply now!If this role excites you and aligns with your experience, we’d love to hear from you! Please share your updated resume along with the following details to: