Job Title

Designation : Quality Analyst Cum TrainingLocation : Jasola District Centre, Delhi Company Website :Key Responsibilities: Design, develop and conduct product, process, and sales training. Create a continuous learning plan to train sales teams on power talking lines, managing scripts and brand messaging. Conduct soft skills training with a focus on English Grammar and spoken English. Prepare monthly training calendars. Work closely with the teams to identify process gaps and run focused training sessions to upskill the teams. Create a plan for regular certification and customized refresher training modules as per requirement across teams and offices. Hands on knowledge of new training methodologies / techniques. Work closely with the cross function teams. Required Skill Set: 3 – 4 years of experience in the call center industry with hands on Sales & Soft Skills training experience. Excellent communication and presentation skills in English. Smart, presentable, and extremely confident. Strong analytical skills and ability to plan, develop and implement new training strategies.