Job Title :Litigation & Compliance Officer Company:Hoora Technologies Location:Nagpur (In-office) Reports to:CEO Experience:5+ years in Legal, Compliance, or Grievance Management Employment Type:Full-time (On-Site) Salary: INR 8-15 LPAJob MissionYou will be Hoora's internal expert focused onpreventive legal action and grievance resolution. Your primary mission is to establish and lead a specialized function dedicated toresolving disputes and consumer grievances before they escalate to formal court litigation. You will also act as a key advisor, ensuring proactive legal compliance across all hiring, business functions and expansion initiatives. Key Responsibilities1. Grievance Resolution & MediationPre-Litigation Resolution:Build and manage the end-to-end grievance resolution mechanism focused on achievingout-of-court settlements and mediation. The key goal is to solve the caseinside the room, not in the courts. Team Building:Recruit, train, and lead a dedicated team to efficiently handle and track consumer, partner, and vendor grievances across all service verticals (B2C, D2C, Insurance). Process Ownership:Define clear Standard Operating Procedures (SOPs) for logging, tracking, investigating, and resolving grievances rapidly and effectively. 2. Legal Prevention & ComplianceCriminal Law Focus:Apply expertise inCriminal Lawto anticipate, investigate, and proactively resolve complex issues related to partner conduct, operational safety, and consumer complaints that carry high legal risk. Proactive Vetting:Advise onpreventive measures in hiring(e.g., background verification protocols, contractual clauses) for field staff, service partners, and vendors to mitigate fraud and misconduct risk. Expansion Advisory:Provide immediate legal consultation on regulatory risks and compliance requirements during the launch ofnew business verticals and expansion projects. 3. Operational IntegrationHyper-local Strategy:Leverage experience or knowledge from large hyper-local or marketplace models (e.g.,Zomato, Swiggy, Urban Company, Ola/Uber) to design scalable grievance systems that match Hoora's speed and operational complexity. Reporting:Maintain detailed documentation of all grievance patterns and outcomes, translating recurring issues into actionable policy changes for the leadership team. Ideal Candidate ProfileLegal Qualification (Mandatory):Must possess a formalLLM and LLB degree. Specialization (Mandatory):Specialized experience or demonstrated expertise inCriminal Lawis essential for managing high-risk operational disputes. Experience:7+ yearsof experience in legal practice, compliance, or grievance management, ideally within a high-volume, customer-facing business. Hyper-local Acumen:Experience or clear understanding of the operational risks and grievance patterns typical of hyper-local, logistics, or on-demand service platforms. Resolution Focus:Proven track record in successfully mediating, negotiating, and achievingpre-litigation settlement and resolutionof complex disputes. Leadership:Ability to autonomously build and lead a new strategic function within a fast-paced technology company.
Job Title
Litigation & Compliance Officer