Title: ServiceNow Solution ArchitectLocation: Singapore (Onsite)Duration: 1 year plusThis a onsite position in Singapore, looking for someone who can relocate to Singapore.Job Summary:This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding. The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Risk and Compliance (RC), Strategic Portfolio Management (SPM). Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.Core ResponsibilitiesStrategic Leadership• Spearhead the development of ServiceNow enterprise architecture vision androadmap aligned with business objectives• Drive innovation through emerging ServiceNow capabilities including NowIntelligence, Process Optimization, and Integration Hub• Lead architectural decisions for complex, multi-workstream ServiceNowimplementations• Establish centre of excellence frameworks and governance models forsustainable platform growthSolution Design & Implementation• Architect end-to-end ServiceNow solutions incorporating best practices insecurity, scalability, and performance• Design modern user experiences leveraging Next Experience UI, Mobilecapabilities, and Virtual Agent• Develop integration architectures using Integration Hub, Flow Designer, and APIframeworks• Implement AI-powered solutions using Now Assist, Natural LanguageUnderstanding, and Predictive Intelligence• Leverage ServiceNow's Hyperautomation capabilities including RPA Hub,Process Optimization, and Integration HubTechnical Leadership• Guide implementation teams on architectural patterns, coding standards, andbest practices• Design scalable solutions using ServiceNow's Common Service Data Model(CSDM)• Architect cross-platform solutions integrating ServiceNow with enterprisesystems• Establish technical governance frameworks and platform standards• Lead technical discovery workshops and architecture review sessionsInnovation & Continuous Improvement• Research and evaluate new ServiceNow features and capabilities• Drive adoption of modern development practices including DevOps and Agile• Mentor team members on ServiceNow best practices and emergingtechnologies• Conduct regular architecture assessments and optimization reviewsRequired QualificationsExperienceEnterprise IT experience with specifically in ServiceNowarchitecture• Proven track record leading at least 3 large-scale ServiceNow implementations• Experience architecting solutions across multiple ServiceNow products thatincludes Risk & Compliance (a must), Customer Service Management andpreferably:o Environmental, Social and Governance (GRC)o Strategic Portfolio Management (SPM)o Public Sector Digital Services (PSDS)Technical Expertise• Deep understanding of ServiceNow platform architecture and capabilities• Expert knowledge of:o Now Platform App Engineo Integration Hub and Flow Designero Service Graph CMDBo Now Intelligence & AI capabilitieso Performance Analyticso Next Experience UI Framework• Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services• Experience with modern integration patterns and technologiesCertifications• ServiceNow Certified Technical Architect (CTA)• ServiceNow Certified Implementation Specialist (CIS) - Multiple products, thatincludes CIS-RC• ServiceNow Certified System Administrator (CSA)• Additional certifications in relevant ServiceNow products preferredEducation• Bachelor's degree in Computer Science, Information Technology, or related field• Master's degree preferredKey Competencies• Strategic thinking and business acumen• Strong communication and stakeholder management• Problem-solving and analytical skills• Team leadership and mentoring• Innovation mindset• Change management expertise
Job Title
ServiceNow Solution Architect